Principal Product Marketing Manager at Intercom will own market narratives and competitive strategy for the AI Customer Service platform, shaping how the sales field positions Intercom to customers. The role involves developing field and campaign narratives, driving sales plays for commercial growth, and building solutions-level messaging while partnering across Sales Enablement, Marketing, and GTM teams.

Intercom seeks an AP Manager to lead global accounts payable operations, oversee a growing AP team, and drive continuous improvement across systems and workflows. The role encompasses daily P2P operations, invoice processing oversight, travel and expense administration, banking workflows, and monthly close activities while partnering with Procurement, FP&A, and Tax teams.

Senior Product Marketing Manager role at Intercom focused on owning positioning and messaging for the Helpdesk product, particularly the integration of AI agent Fin with human support. You'll shape narratives for the AI-first helpdesk era, work cross-functionally with product, engineering, and sales, and establish Intercom's market leadership in integrated customer service solutions.

Senior Product Marketing Manager role at Intercom focused on owning positioning and messaging for the Helpdesk product, specifically the integration story between Intercom's AI agent Fin and the helpdesk platform. You'll work cross-functionally with product, engineering, and sales to shape ICP strategy, develop AI-first helpdesk narratives, and establish Intercom as the market leader in integrated AI customer service solutions.

Account Executive role at Intercom focused on launching Sales Agent, a new AI product expanding beyond their customer service offerings. You'll work with a specialized tiger team to land early customers, prove ROI, and shape product positioning, pricing, and packaging for this emerging AI agent product.

Senior Social Media Strategist role at Intercom (AI customer service company) based in Dublin, responsible for defining and executing organic social strategy across LinkedIn, X, YouTube and other channels. The role combines strategic planning, creative content development, and cross-functional collaboration to grow Intercom and Fin's brand presence while enabling executive and employee activation.

Senior Social Media Strategist at Intercom responsible for defining and executing organic social strategy across multiple platforms (LinkedIn, X, YouTube) while supporting internal stakeholders and driving employee/executive activation. This high-impact role combines strategic planning, creative content development, and cross-functional collaboration to grow Intercom's AI brand presence in tech communities.

Scale Relationship Manager at Intercom responsible for leading growth of the existing customer base by building relationships, identifying upsell/cross-sell opportunities, and ensuring revenue retention. The role involves strategic territory planning, deep customer business understanding, and cross-functional collaboration with Marketing, Product, and Customer Success teams.

Intercom is seeking a Product Manager to lead a significant product area and shape the future of AI-powered customer engagement and business messaging. You'll manage roadmaps, collaborate with cross-functional teams (engineers, designers, researchers), and own product quality while leveraging AI to drive impact for millions of users daily. This is a career-defining opportunity to lead world-class teams and deliver products that transform customer service experiences.

Intercom seeks a Senior AI Product Manager to shape the vision and strategy for core AI systems powering Fin, their advanced customer service AI agent. You'll work at the intersection of AI research, product development, and customer needs, leading a major area of their AI platform while collaborating with ML scientists, engineers, and designers to turn complex AI capabilities into impactful products.

Senior AI Product Manager role at Intercom leading the vision, strategy, and roadmap for core AI systems powering Fin, an advanced customer service AI agent. You'll work at the intersection of AI research, product development, and customer problems to build world-class AI products with meaningful business impact. This is a high-ownership, technical PM role in Berlin requiring expertise in ambiguous, fast-moving environments.

Senior AI Product Manager role at Intercom to lead the vision, strategy, and roadmap for core AI systems powering Fin (their advanced customer service AI agent). You'll work at the intersection of AI research, product development, and customer problems, collaborating with ML scientists and engineers to build world-class AI products that deliver business impact.

Enterprise Account Executive role at Intercom focused on selling Fin, an advanced AI customer service agent, to enterprise clients. You'll manage full-cycle sales, deliver customized demos, and drive AI adoption while collaborating with product and marketing teams. This is a high-impact position in a fast-growing AI-driven SaaS company with opportunity for leadership and mentorship.

Full-Stack Marketer role at Intercom focused on customer advocacy and turning customer success stories into compelling content across multiple formats. You'll own the end-to-end process of building customer narratives—from identifying stories and conducting interviews to writing, producing, and publishing across web, social, and sales channels. This is a maker role for a generalist marketer who combines storytelling, relationship-building, and content creation skills.

Intercom is seeking a Video Editor/Videographer for their Marketing team to create compelling video content around Fin, their AI Customer Service agent. You'll produce product demos, customer stories, explainers, and social content across multiple formats while collaborating with product, marketing, and events teams in a fast-paced environment.

Staff Product Manager role at Intercom, a leading AI customer service platform, responsible for shaping significant product areas and leading cross-functional teams of engineers, designers, and researchers. The position involves owning product strategy, roadmap management, customer problem discovery, and ensuring world-class product delivery for features used by millions globally.

Staff Product Manager at Intercom in Berlin leading a significant product area for the AI Customer Service company. You'll shape the future of business messaging and AI-powered customer engagement by managing roadmaps, collaborating with engineering and design teams, and leveraging AI to deliver products impacting millions of users daily.

Staff Product Manager role at Intercom leading a significant product area in AI-powered customer service and business messaging. You'll manage roadmaps, collaborate with engineering and design teams, and own product quality while working with cutting-edge AI technology that impacts millions of users globally.

Senior Engineering Manager role leading 1-2 strategic work streams within Intercom's Service Agent pillar, responsible for the Fin AI agent that handles 1M+ customer conversations weekly. You'll own outcomes end-to-end in a fast-moving, AI-native environment where priorities constantly shift and you lead from the front with hands-on involvement in product, code, and cross-functional collaboration.

Senior Engineering Manager role leading 1-2 strategically significant work streams within Intercom's Service Agent pillar, responsible for the Fin AI customer service agent that resolves over 1M conversations weekly. The role requires hands-on leadership with accountability for outcomes, combining technical depth with cross-functional collaboration in a fast-moving, competitive AI landscape. Teams and priorities are dynamic, requiring comfort with rapid changes and the ability to maintain high standards while moving at startup speed.

Senior Engineering Manager role at Intercom leading 1-2 strategically significant work streams within the Service Agent pillar that powers Fin, an advanced AI customer service agent. You'll own end-to-end outcomes, lead from the front with hands-on technical involvement, and manage dynamic teams in a fast-moving AI-native competitive landscape.

Account Executive at Intercom responsible for driving growth in the Small Business segment by managing the full sales cycle from prospecting to close using a consultative approach. The role involves evangelizing Intercom's AI-powered customer service platform, forecasting revenue, and partnering with cross-functional teams to win logos and represent customer needs back to the product team.

Account Executive at Intercom focused on driving growth of the company's AI-powered customer service platform within the Small Business segment. You'll manage the full sales cycle from prospecting to close using a consultative approach, evangelize the product, and serve as the voice of customers to internal teams.

Senior Mid-Market Account Executive at Intercom responsible for leading new business growth and managing the full sales cycle for mid-market customers in a consultative approach. The role involves evangelizing Intercom's AI customer service platform, creating tailored product demonstrations, and mentoring team members while representing customer needs to cross-functional partners.

Senior Mid-Market Account Executive at Intercom, a leading AI customer service platform. You'll manage the full sales cycle for mid-market clients using a consultative approach, drive product adoption, and mentor team members while contributing to the company's rapid growth.

As a Mid-Market Account Executive at Intercom, you'll lead new business growth by managing the full sales cycle for their AI customer service platform using a consultative approach. You'll evangelize Intercom's products, create tailored demonstrations, and serve as the voice of the customer to cross-functional teams while contributing to team development and best practices.

Account Executive role at Intercom focused on driving Mid-Market segment growth through consultative sales of their AI customer service platform. You'll manage the full sales cycle from prospecting to close, evangelize the product, and contribute to building a world-class sales organization with strong opportunities for progression and mentorship.

Technical Support Engineer at Intercom helping customers integrate and troubleshoot the AI customer service platform. This hands-on, technical role bridges customers and product teams, requiring engineering/web development experience to solve complex technical issues and drive customer success globally.

Account Executive role at Intercom focused on driving new business growth with SMB customers across EMEA. You'll own the complete sales cycle for deals between €20k-250k ARR, combining inbound qualification with targeted outbound prospecting while showcasing Intercom's AI-powered customer service suite. This is an opportunity to sell cutting-edge AI customer service solutions to high-potential mid-market businesses.

Account Executive role at Intercom focused on launching the new Sales Agent product, a breakthrough AI agent for customer journeys. You'll work with a dedicated "tiger team" to land early customers, prove ROI, and shape product positioning, packaging, and pricing as you move from beta to scalable GTM. This is a specialist overlay role that combines hunting new business with expanding existing Intercom customer accounts.

Account Executive role at Intercom selling Sales Agent, a new AI product expanding their customer service platform into the broader customer journey. You'll work with a specialized tiger team to land early customers, prove ROI, and shape the GTM strategy for this emerging product, operating with high autonomy while collaborating closely with product and marketing teams.

Account Executive role at Intercom focused on driving mid-market customer growth and managing full sales cycles for the AI-powered customer service platform. You'll evangelize Intercom's products through consultative selling, create tailored demonstrations, and contribute to building a world-class sales organization with strong opportunities for progression and mentorship.

Business Development Representative role at Intercom focused on driving pipeline generation and revenue growth for their AI customer service products. You'll engage with both new prospects and existing customers across multiple sales motions, working closely with Account Executives to identify and prioritize strategic opportunities using firmographics and intent data.

Business Development Representative role at Intercom focused on pipeline generation for mid-market and commercial customers through prospecting activities like cold calling, email, and social outreach. This position offers career development opportunities with a clear path to Account Executive roles, working alongside a collaborative BDR team in Dublin.

Intercom seeks a Customer Support Enablement Partner to design and architect scalable AI-first enablement programs that accelerate performance and drive adoption of their customer service AI platform. The role combines strategic program design with hands-on execution, embedding learning directly into workflows and ensuring enablement drives measurable business outcomes across the support organization.

Intercom seeks a Director of Sales Strategy & Planning to lead global planning, incentive design, and compensation operations across all quota-carrying go-to-market roles. This highly visible leadership position partners with Sales, Solutions, Customer Success, Pricing, and Finance to design innovative incentive strategies that align with Intercom's AI-first mission and drive sustainable growth. You'll own end-to-end strategy and execution for quota setting, target design, and compensation processes that motivate teams and reinforce company objectives.

Engineering Manager for Intercom's AI Models Infrastructure team, leading expert engineers in building foundational infrastructure for training and running AI models. This is a highly technical management role requiring prior AI experience and commitment to deepening technical knowledge while managing a team in a fast-evolving domain.

Engineering Manager for Intercom's AI Models Infrastructure team, leading expert engineers to build foundational infrastructure for training and running AI models. This highly technical role requires prior AI experience and a commitment to deepening technical knowledge while managing a fast-evolving team in the AI Group.

Engineering Manager role leading Intercom's Forward Deployed Engineering (FDE) New Business team in EMEA, responsible for technical execution and business outcomes on complex, high-stakes customer deployments. This hands-on leadership position combines team management with direct technical engagement, requiring strong commercial fluency and close collaboration with Sales, Solutions, and Product teams to drive customer transformation and inform product roadmap decisions.

Forward Deployed Software Engineer at Intercom working at the intersection of AI customer service, technical implementation, and product strategy. You'll embed with strategic customers to help them implement and optimize Intercom's AI agent Fin, coding alongside their teams while influencing product direction and roadmap decisions. The role combines hands-on engineering with customer impact and cross-functional collaboration with R&D and Go-to-Market teams.

Manager of Account Executives at Intercom leading a sales team focused on new business revenue in North America's mid-market segment, with emphasis on selling Fin (an AI customer service agent). The role involves developing sales strategy, building and managing a high-performing team, and driving logo and revenue growth through cross-functional collaboration.

Manager leading a team of Account Executives focused on new business revenue in North America's mid-market segment at Intercom, an AI customer service company. Responsibilities include developing sales strategy, building and managing a high-performing team, and driving logo and revenue growth with emphasis on Intercom's AI agent Fin. The role requires cross-functional collaboration and developing value-led sales processes.

Intercom is seeking an Accounts Payable Manager in Dublin to lead global AP operations, manage team performance, and drive process improvements across invoice processing, payments, and compliance. The role oversees daily P2P operations, month-end close activities, travel and expense administration, and banking workflows while partnering with Procurement, FP&A, and Tax teams to scale efficient AP functions.

Manager role leading Intercom's Scaled Relationship Management team in EMEA, responsible for building and coaching a team of Relationship Managers who drive growth and retention across a diverse customer portfolio. The position combines high-touch customer engagement with scaled digital-first strategies to maximize revenue through renewals, cross-sells, and upsells of Intercom's AI customer service solutions.

Lead Intercom's Mid-Market and Enterprise Solutions Engineering teams as a strategic and hands-on manager. You'll define go-to-market strategies, build world-class SE teams, and personally contribute to closing complex deals while helping scale Intercom's AI-driven customer service platform globally.

Performance Marketing Manager role at Intercom focused on leading paid social, display, and video acquisition campaigns to drive high-quality customer leads at scale. You'll develop multi-channel marketing strategies, partner with creative teams, and leverage data-driven insights to optimize campaign performance and ROI across the company's customer service AI platform.

Principal Engineer role at Intercom, a leading AI Customer Service company, where you'll lead strategic engineering initiatives and drive key projects across the R&D organization. You'll work on both backend and frontend systems, mentor other engineers, and contribute to technical architecture while balancing agility with scalability in a fast-growing company.

Principal Engineer role at Intercom leading the Fin AI agent platform, which resolves over 1M customer conversations weekly. You'll drive strategic technical decisions across 12+ teams, spin up new work streams from scratch, and execute on high-stakes AI agent problems while competing in a fast-moving market.

Principal Engineer role at Intercom focused on architecting and delivering an AI-native Go-To-Market platform that replaces legacy SaaS toolchains with bespoke AI agents and automated workflows. You'll lead technical strategy through a build-and-buy approach, collaborating across data science, infrastructure, and GTM teams to transition incubated projects into production-ready solutions. The role combines hands-on development with architectural leadership to build mission-critical tools for Intercom's top operatives.

Principal Engineer role at Intercom focused on architecting and delivering a high-scale, AI-native platform to transform Go-To-Market operations. You'll lead the transition from legacy SaaS toolchains to bespoke AI agents and automated workflows, mixing build-and-buy strategies while collaborating across data science, infrastructure, and GTM teams. This position blends hands-on development with technical leadership to create mission-critical tools for top GTM operatives.

Principal Engineer role at Intercom leading the technical direction and architecture of the company's web platform, including strategic sites like intercom.com and fin.ai. You'll partner with marketing, design, analytics, and engineering teams to build a modern, performant, and scalable web stack while mentoring engineers across the organization. This is a high-autonomy leadership position focused on long-term technical strategy and system reliability.

Intercom is hiring a Professional Services Operations Manager to join their Revenue Operations team, supporting Professional Services and Solutions Engineering organizations. You'll design scalable processes, build data-driven dashboards, and partner with leadership to optimize service delivery, utilization, and customer outcomes across their AI-powered customer service platform.

Recruiting Coordinator at Intercom supporting global hiring operations through interview scheduling, candidate communication, and ATS management. This 12-month fixed-term role serves as a first impression for the company while partnering with recruiters and hiring managers to optimize the candidate experience. The position involves end-to-end scheduling coordination, recruitment data maintenance, and process improvement initiatives.

Revenue Accounting Manager at Intercom will lead the revenue accounting function, overseeing month-end closes, building standardized processes, and managing a growing team. The role requires deep ASC 606 expertise and involves cross-functional collaboration with Revenue, Finance, and GTM teams to ensure accurate revenue operations as the company scales.

Intercom is seeking a Scaled Customer Success Manager to drive product adoption and customer value at scale, with a focus on their AI agent Fin and the broader Customer Service Suite. You'll own implementation, design scalable engagement strategies, monitor customer health, and help define best practices for scaled customer success while collaborating across Sales, Engineering, Education, and Product teams.

Senior AI Deployment Architect at Intercom will lead implementations of Fin, an advanced AI customer service agent, by conducting discovery sessions, developing deployment strategies, and optimizing automation outcomes for enterprise customers. The role focuses on driving exceptional customer value through tailored AI-first solution deployments and supporting organizational transformation.

Senior Analytics Engineer at Intercom's AI Group, responsible for designing and building scalable data pipelines, ETL processes, and analytics infrastructure to support ML feature development and experimentation. You'll collaborate cross-functionally with ML scientists, engineers, and business teams to deliver data solutions that enable rapid AI product iteration and measurement of customer success.

Senior Analytics Engineer role at Intercom's AI Group, responsible for supporting ML feature development, experimentation, and analytics for AI-powered customer service products. The role involves building dashboards, running statistical experiments, and measuring success of AI features using frequentist and Bayesian approaches in a fast-paced, product-focused environment.

Senior Community Events Marketing Manager at Intercom will lead the strategy and execution of Fin Meetups and community events across major US cities, serving as the central coordinator between R&D, marketing, technical partners, and customers. This brand new role focuses on building in-person communities to educate the market about AI agents and drive adoption. The position combines event management expertise with community building and brand strategy.

Senior Customer Success Manager role at Intercom focused on partnering with large, complex customers to drive adoption of Fin, an advanced AI customer service agent. You'll serve as a trusted advisor to C-suite leaders, guide AI transformation initiatives, and shape how enterprises deploy AI to achieve strategic business outcomes. This is a strategic role that combines technical product knowledge with executive relationship management.

Senior Customer Success Manager role at Intercom focused on partnering with large, complex customers to drive AI-powered customer service transformation using their Fin AI agent. You'll serve as a trusted advisor to C-suite leaders, manage requirements gathering, collaborate with engineers on solution design, and drive measurable adoption and business outcomes. This is a strategic role shaping how leading companies deploy AI to transform their support operations.

Senior Data Engineering Manager at Intercom leading a team responsible for building and evolving the core data infrastructure that powers the company's AI-driven customer service platform. The role focuses on designing next-generation data stack architecture, enabling analytics teams through self-service tooling, implementing data quality monitoring systems, and driving automation across the data lifecycle.

Senior Data Scientist role at Intercom focused on designing and shipping AI-powered internal tools for GTM teams. You'll work end-to-end from problem definition through production, building LLM and agent-powered workflows that automate account research, risk detection, and customer insights to enable Sales and Success teams.

Senior Data Scientist role at Intercom's Research, Analytics & Data Science team, partnering with product teams to drive evidence-based decision-making through data insights, metrics, and experimentation. Responsibilities include identifying key questions, developing product success metrics, building data pipelines, and influencing product strategy through quantitative research and analysis.

Senior Director of Engineering role at Intercom to establish and lead a new R&D hub in Berlin, Europe's first major engineering presence for the company. You'll build a world-class engineering organization from the ground up, shape culture, and integrate Berlin teams into Intercom's AI-first product strategy. This is a rare opportunity to lead at scale within a fast-growing, well-funded company ($400M+ revenue) focused on AI-powered customer service.

Senior Employee Relations Business Partner at Intercom, a global AI customer service company. This role manages complex employee relations cases (grievances, investigations, disciplinaries) across a global team while shaping frameworks and systems that scale the function. You'll serve as a trusted advisor to HRBPs, leaders, and legal teams, balancing empathy with sound judgment in high-impact situations.

Senior Engineer role at Intercom focused on AI Developer Experience Enablement, helping the R&D organization scale AI-powered development tools and workflows. You'll work on operationalizing AI across codebases and internal tooling to make development faster and more efficient for hundreds of engineers. The role emphasizes shipping tangible solutions daily that demonstrate value and scale across the organization.

Senior Engineer role at Intercom focused on infrastructure platform and reliability engineering. You'll drive architectural improvements, automate operational toil, and provide tooling that enables product teams to ship reliably and quickly. Part of a high-performing, long-tenured team with a mission to make reliability and observability the default for all engineers.

Lead Intercom's Developer Experience Platform team as a Senior Engineering Manager, responsible for building and scaling CI/CD, developer workflows, and infrastructure that enables hundreds of engineers to ship quickly and safely. Own developer experience metrics, lead hiring and team development, and drive strategic initiatives to support Intercom's rapid deployment cadence of 250+ versions daily.

Senior Engineering Manager role leading Team Billing at Intercom, responsible for the core systems that power customer purchasing, usage metering, billing, and revenue recognition. The role involves leading a high-impact team, driving execution across mission-critical billing and subscription platforms, and partnering with cross-functional teams including Pricing, Finance, and Sales.

Senior Finance Data Scientist role at Intercom focused on building predictive revenue forecasting models and financial analytics systems. You'll develop propensity models, LTV frameworks, and automated forecasting workflows that drive financial planning and identify expansion/churn opportunities for the AI customer service platform.

Senior Forward Deployed Engineer at Intercom working closely with strategic customers to implement and optimize Fin, an advanced AI customer service agent. You'll bridge customer business goals with Intercom's AI capabilities, working hands-on with customers' technical teams while collaborating with R&D and go-to-market teams to drive adoption and unlock business impact.

Senior GTM Enablement Manager at Intercom responsible for driving operational excellence across the global sales organization. You'll own the GTM tech stack, lead cross-functional strategic initiatives, and translate complex policies into scalable solutions that maximize sales productivity. This role bridges sales teams with revenue operations, legal, and other key partners to ensure flawless field execution.

Senior ML Science Manager at Intercom leading a team of 10+ ML scientists across Dublin, London, and Berlin offices. The role combines people management with hands-on technical leadership, overseeing the development of cutting-edge ML products from research to production, including supervised models, LLMs, and transformer networks. You'll collaborate cross-functionally to shape AI products that impact nearly 30,000 global customers while maintaining technical depth and IC contributions.

Senior Privacy Counsel role at Intercom leading global privacy, data protection, and cybersecurity legal matters across multiple jurisdictions. The position involves advising engineering, product, security, and other teams on compliance with global privacy regulations, developing scalable data protection programs, and supporting AI governance initiatives. Based in London, San Francisco, or Dublin with cross-functional impact across the organization.

Senior Product Counsel at Intercom responsible for managing legal and regulatory compliance for AI-powered customer service products. The role involves partnering with product and engineering teams through development and launch cycles, navigating emerging technology regulations (especially AI and data protection), and drafting product-related legal documentation. This is an opportunity to shape legal strategy at a fast-growing company in the intersection of AI and global regulations.

Senior Product Designer at Intercom, the AI Customer Service company, focused on pushing boundaries of product craft and designing world-class experiences for their AI agent Fin. This is a hands-on maker role emphasizing interaction design, visual design, and execution excellence across strategic product areas, not primarily management-focused.

Senior Product Engineer at Intercom in Berlin, building AI-powered customer service solutions. You'll work in multidisciplinary product teams on full-stack challenges including messenger composer, rule matching, deliverability, security, and machine learning. This is a founding role in Intercom's new Berlin R&D hub with the opportunity to make significant impact on their customer service platform.

Senior Product Engineer role at Intercom's Berlin office focused on building AI-powered customer service products. You'll work closely with ML scientists and product teams to develop, prototype, and ship machine learning features from research to production, spanning supervised models to transformer neural networks. This is a founding position in Intercom's ambitious Berlin R&D expansion, with direct impact on the world's leading AI customer service platform.

Senior Product Engineer role at Intercom's AI Platform team in Berlin, focused on building infrastructure that enables rapid AI product development. You'll work closely with ML engineers and scientists to accelerate how Intercom develops and deploys cutting-edge AI features, writing framework-level code that powers the company's customer service AI agent Fin.

Senior Product Engineer role at Intercom focused on building and maintaining APIs, core services, and strategic integrations (Salesforce, Stripe, Shopify) that support customer data management and AI agent functionality. You'll work across full-stack development in a multidisciplinary team, addressing scaling challenges in areas like deliverability, security, and data synchronization.

Senior Product Manager at Intercom leading the creation of narrative and storytelling web experiences that showcase the AI Customer Service Suite and Fin product. You'll translate product positioning into compelling, high-performing web pages while collaborating across product marketing, design, engineering, and brand teams to drive end-to-end delivery of visually stunning digital experiences.

Senior Security Engineering Manager role at Intercom leading the Application Security team within a globally distributed Information Security group. Responsible for securing Intercom's Software Development Lifecycle, conducting security assessments, managing security incidents, and overseeing product security features for 25,000+ businesses. Manage a multi-disciplinary team while partnering with engineering stakeholders to define security strategy and roadmaps.

Senior Software Engineer at Intercom working on their AI-powered customer service platform, responsible for developing both backend and frontend systems across scaling challenges. You'll collaborate with multidisciplinary product teams to build core infrastructure using Ruby and AWS, contributing to technical architecture for a platform serving tens of millions daily.

Senior Solutions Engineer at Intercom, an AI customer service platform company, who will serve as a trusted advisor to customers, helping them implement and optimize the Intercom Customer Service Suite and AI agent Fin. The role involves direct customer engagement, technical solution design, and driving customer success in an AI-first organization.

Solutions Architect at Intercom helping enterprise customers integrate and optimize Intercom's AI customer service platform (Fin) and Helpdesk suite. You'll provide technical strategy, lead API integrations, conduct discovery sessions, and serve as a trusted advisor working across Customer Success, Sales Engineering, and Product teams to ensure successful deployments and maximize customer value.

Intercom seeks a Solutions Engineer to serve as a trusted technical advisor throughout the sales cycle, demonstrating the value of their AI-powered customer service platform to enterprise clients. The role involves leading technical discovery, designing proof-of-concepts, conducting solution reviews, and collaborating cross-functionally to represent customer needs in product planning.

Intercom seeks a Solutions Engineer to serve as a trusted technical advisor throughout the sales cycle, helping customers understand and implement AI-powered customer service solutions. You'll lead technical discovery, design proof-of-concepts, conduct solution reviews, and collaborate cross-functionally to ensure customer needs drive product decisions.

Intercom seeks a Solutions Engineer for the LATAM region to serve as a trusted technical advisor throughout the sales cycle, helping customers understand and implement AI-powered customer service solutions. You'll lead technical discovery, design proof-of-concepts, conduct solution reviews, and collaborate cross-functionally to bridge customer needs with product development.

Solutions Engineer role at Intercom focused on LATAM market, requiring Portuguese fluency. You'll serve as a technical advisor throughout the sales cycle, conducting discovery, designing proof of concepts, and collaborating with product teams to demonstrate AI-powered customer service solutions to enterprise clients.

Staff Machine Learning Scientist role at Intercom, a leading AI customer service company. You'll lead ML initiatives across the organization, mentor engineers, conduct research on cutting-edge algorithms, and drive product impact from exploration through production deployment. This is a strategic position focused on identifying where ML creates customer value and shipping features rapidly.

Staff Machine Learning Scientist at Intercom, responsible for defining and researching ML features for the AI Customer Service platform. The role combines hands-on algorithm development with leadership responsibilities, including mentoring engineers and raising technical standards across the ML team. You'll work cross-functionally with Product and Design to identify ML opportunities and rapidly prototype solutions that impact millions of customers.

Staff Product Engineer at Intercom to lead technical architecture and contribute to full-stack development of their AI-powered customer service platform. The role combines hands-on engineering with mentorship, architectural decisions, and team leadership while working on scalable, mission-critical systems serving 30,000+ global businesses.

Staff Product Engineer role at Intercom focused on building AI-powered customer service products. You'll work with ML Scientists and product teams to develop and ship ML features using Python and modern tech stacks, from prototypes to production. The role emphasizes a product-focused approach with hands-on experience in ML systems and rapid iteration cycles.

Staff Product Engineer role at Intercom's AI Group in Berlin, focusing on building AI-powered customer service products. You'll work closely with ML scientists and product teams to develop and ship ML features from research to production, often delivering beta versions within weeks. This is a foundational opportunity to join Intercom's new Berlin R&D hub and impact the world's leading AI customer service platform.

Staff Product Engineer role at Intercom leading the Self-Serve growth team, responsible for building backend and frontend systems that optimize the customer journey from discovery through paid conversion. You'll mentor engineers, drive high-impact experiments, and own technical strategy for the self-serve funnel while working cross-functionally with product, design, and marketing teams.

Staff Product Manager role at Intercom focused on owning the web growth strategy for intercom.com and fin.ai, treating the website as a product. You'll combine analytical expertise with strategic vision to drive CRO, demand generation, and funnel performance while mentoring other PMs and partnering cross-functionally across design, engineering, marketing, and analytics.

Intercom seeks a Tax Manager to join their Finance team in Dublin, focusing on EMEA tax operations including income tax compliance, indirect tax (VAT/GST) management, and tax calendar oversight. This role offers significant visibility into shaping the company's global tax function while leveraging AI-driven tools and modern finance approaches.

Technical Support Specialist at Intercom who owns complex technical queries, serves as an escalation point for colleagues, and helps customers maximize their AI-powered customer service platform. The role combines hands-on support with AI tools, proactive customer collaboration, and influence on product improvements in a fast-paced environment with regular product updates.

Intercom seeks a Technical Support Specialist in Dublin to provide world-class technical support for their AI-powered customer service platform. You'll own complex technical queries, serve as an escalation point for colleagues, collaborate proactively with customers, and help drive product improvements. This role emphasizes autonomy, AI tool fluency, and continuous learning in a fast-shipping product environment.

Technical Support Specialist role at Intercom in Sydney focused on handling complex technical queries and serving as an escalation point for colleagues. You'll own customer issues end-to-end, leverage AI tools for efficient case handling, and collaborate with product teams to drive improvements. This is ideal for someone autonomous, deeply curious about AI, and committed to delivering world-class customer support.

Business Development Representative at Intercom in Sydney driving revenue growth through pipeline generation and prospect engagement. The role involves strategic account targeting, expert enterprise prospecting via cold calling and personalized outreach, and delivering exceptional prospect experiences to support the sales organization.

As a Mid-Market Relationship Manager at Intercom, you'll own a portfolio of fast-growing customers and drive revenue expansion through strategic partnerships and AI-driven solutions. You'll engage with executives to uncover pain points, design territory strategies for upsell and cross-sell opportunities, and collaborate cross-functionally to align customer needs with product innovation.

Senior Forward Deployed Engineer at Intercom working as a founding member to help strategic customers adopt and implement Fin, the company's advanced AI customer service agent. You'll embed with customers, understand their business challenges, code alongside their technical teams, and provide strategic technical guidance while influencing Intercom's product roadmap.

Intercom seeks an experienced Account Executive to drive new business growth in the Mid-Market and Enterprise segment, managing complete sales cycles using consultative selling approaches. The role involves product evangelism, client relationship management, sales forecasting, and team mentoring for the AI-powered customer service platform.

Engineering Manager role leading Intercom's AI Models Infrastructure team, responsible for building foundational infrastructure for training and running proprietary AI models. This highly technical management position requires deep AI expertise and the ability to mentor expert engineers in a fast-evolving domain.

GTM Data Analyst role at Intercom focused on providing data-driven insights for integrated go-to-market campaigns and events. You'll build reporting, analyze campaign performance, and collaborate with cross-functional GTM teams to measure impact across the customer journey.

Manager role at Intercom leading a team of Small Business/Scale Relationship Managers responsible for customer retention, expansion, and AI adoption. The position combines team leadership, sales coaching, and revenue ownership while guiding customers through AI-driven product transformation.

Principal Engineer at Intercom leads strategic technical initiatives across the engineering organization, working on both backend and frontend systems for an AI-powered customer service platform. You'll drive architectural decisions, mentor engineers, and work cross-functionally with product, design, and data teams while maintaining hands-on development contributions.

Intercom is seeking a Product Design Director to lead their design team and raise the bar on craft while building high-performing teams in an AI-first company. The role involves leading design efforts for Fin, their advanced AI customer service agent used by millions, and shaping the future of AI-powered customer experiences. This is an opportunity to work at a design-driven company with significant influence, moving fast through ambiguity in the rapidly evolving AI space.

Senior Data Scientist role at Intercom's Research, Analytics & Data Science team, partnering with product teams to drive evidence-based decision-making using data analysis and insights. Responsibilities include developing product metrics, designing data pipelines, conducting exploratory analysis, and influencing product strategy to impact millions of users on their customer service platform.

Senior Engineering Manager role leading Team Billing at Intercom, responsible for building and maintaining core billing, subscription, invoicing, and metering systems that power customer monetization. This high-impact position involves leading a team, ensuring system reliability, and partnering across Growth Engineering, Pricing, Finance, and Sales to drive clarity and execution in mission-critical platform infrastructure.

Senior Product Engineer at Intercom working on AI-powered customer service solutions. You'll develop both backend and frontend systems within multidisciplinary product teams, tackling scaling challenges across areas like messaging, security, and machine learning using Ruby and AWS technologies.

Senior Product Manager role at Intercom focused on leading web experiences that showcase the company's AI customer service products and brand story. You'll drive end-to-end delivery of high-quality narrative pages, translating product messaging into compelling web experiences while collaborating across design, engineering, and marketing teams.

Senior Product Manager at Intercom leading web experiences for their AI customer service platform. You'll translate product narratives into compelling digital experiences, partnering with product marketing, design, and engineering teams to create high-impact storytelling pages that showcase Fin and the Intercom Suite.

Staff Product Engineer at Intercom in Berlin, leading technical architecture and engineering strategy for the AI Customer Service platform. You'll mentor engineers, design scalable back-end and front-end systems, and collaborate cross-functionally with product, design, and data teams while focusing on rapid deployment and technical excellence.

As a Solutions Architect at Intercom, you'll serve as a technical advisor helping customers integrate and maximize value from Intercom's AI customer service platform, Fin. You'll lead discovery sessions, guide API integrations, solve complex technical challenges, and work cross-functionally with Customer Success, Sales Engineering, and R&D teams.

Intercom is seeking a Software Engineer to join their Berlin R&D hub as part of their ambitious expansion. You'll work on their AI-powered customer service platform, building both backend and frontend systems across areas like messaging, machine learning, and platform infrastructure while collaborating with multidisciplinary product teams.

Staff Product Engineer role at Intercom's AI Group focused on building AI-powered customer service products. You'll work with ML Scientists and product teams to transform proof-of-concept models into production systems, leveraging Python and ML tech stacks to power Intercom's flagship AI agent, Fin, and ship features to customers within weeks.

Staff Product Engineer role at Intercom, a leading AI customer service company, focusing on building scalable back-end and front-end systems. The position combines hands-on development with technical leadership, mentoring, and architecture responsibilities while working cross-functionally with product, design, and data teams. This is a senior-level opportunity to shape technical strategy and drive innovation in an AI-powered customer service platform.

Staff Forward Deployed Engineer at Intercom working directly with strategic customers to implement and optimize Fin, an advanced AI customer service agent. You'll bridge business goals with technical solutions, operating with high autonomy to drive customer adoption while influencing product direction through field insights. This role combines hands-on engineering with customer partnership, requiring ownership of outcomes in a fast-paced environment.

Staff Product Manager role at Intercom responsible for owning the web growth strategy and performance of intercom.com and fin.ai. You'll combine analytical skills with strategic vision to identify opportunities in CRO, demand generation, and funnel optimization while mentoring other PMs and elevating growth excellence standards.

Senior Machine Learning Scientist at Intercom will identify and implement ML solutions for the AI Customer Service platform, working across research, prototyping, and production deployment. The role involves partnering with product and design teams to apply machine learning techniques—from supervised models to transformer neural networks—while measuring real customer impact and moving quickly from concept to beta.

Senior GTM Product Enablement Manager at Intercom responsible for developing and delivering technical education strategy for Solutions teams (CSMs, SEs, Professional Services). You'll bridge R&D, Product, and customer-facing teams by translating product innovation into scalable enablement programs that accelerate adoption and customer outcomes. This role owns technical readiness and fluency across the organization's AI customer service platform.

Senior Machine Learning Scientist at Intercom responsible for identifying ML opportunities, framing product problems, and rapidly prototyping and shipping ML features that impact customer service AI. Work cross-functionally with product and design teams to research algorithms, develop models from supervised learning to transformers, and measure real customer impact in a fast-paced, product-focused environment.

Senior Revenue Accountant role at Intercom focused on scaling revenue accounting operations for a fast-growing SaaS company. Responsibilities include owning monthly revenue close processes, managing complex workflows (ramped contracts, usage-based revenue), validating automation outputs, and ensuring ASC 606 compliance. The role emphasizes process improvement, automation, and maintaining strong controls across enterprise contracts and revenue streams.

Senior Security Engineering Manager at Intercom leading a globally distributed Application Security team to ensure secure software development and protect the platform serving 25,000+ businesses. The role involves owning the security of the engineering software development lifecycle, conducting security assessments, managing security incidents, and partnering with engineering teams to balance fast development with robust security controls.

Senior Product Engineer at Intercom working on their AI-powered customer service platform. You'll develop scalable backend and frontend systems, solve real customer problems across areas like messaging, deliverability, security, and ML, while collaborating with cross-functional product teams.

Senior Product Counsel at Intercom, the AI Customer Service company, responsible for managing legal and regulatory compliance across product development, launches, and features. The role involves partnering with Product and Engineering teams, drafting product terms and disclosures, and navigating emerging technology regulations (AI, data protection). Based in Dublin or London, this position offers the opportunity to shape legal strategy for a fast-growing company trusted by 30,000+ global businesses.

Senior Product Engineer role at Intercom focused on building AI-powered customer service products. You'll work with ML Scientists and product teams to develop, prototype, and deploy machine learning features using Python and Rails, moving from proof-of-concept to production at scale. This is a product-focused position that combines software engineering with ML systems expertise to ship customer-facing AI features rapidly.